Property Defect Management
Property Defects Management (PDI, VP & DLP)
A Smarter Way to Manage Property Defects
Ensuring construction quality and achieving high levels of customer satisfaction require a systematic, transparent, and highly efficient approach to defect inspection, reporting, and rectification throughout the entire lifecycle of a development project. Our property defects management system, Enhance, is purpose-built to address these challenges, providing end-to-end digital support for both the Pre-Delivery Inspection (PDI) and Vacant Possession (VP) stages.By enabling project teams, developers, and property managers to document, track, and resolve defects in a structured and accountable manner, Enhance helps minimize recurring issues, reduce delays, and improve overall project quality. The platform also streamlines communication between stakeholders, enhances operational efficiency, and ensures a smoother handover process, ultimately delivering greater satisfaction for homeowners and end users.
A Smarter Way to Manage Property Defects
Ensuring construction quality and achieving high levels of customer satisfaction require a systematic, transparent, and highly efficient approach to defect inspection, reporting, and rectification throughout the entire lifecycle of a development project. Our property defects management system – DeFix, is purpose-built to address these challenges, providing end-to-end digital support for the stages of Pre-Delivery Inspection (PDI), Vacant Possession (VP) and Defect Liability Period (DLP).
By enabling project teams, developers, and property managers to document, track, and resolve defects in a structured and accountable manner, DeFix helps minimize recurring issues, reduce delays, and improve overall project quality. The platform also streamlines communication between stakeholders, enhances operational efficiency, and ensures a smoother handover process, ultimately delivering greater satisfaction for homeowners and end users.
Transforming PDI into a Smart, Data-Driven Quality Process
DeFix delivers comprehensive digital support for defect management, starting at the Pre-Delivery Inspection (PDI) stage. It enables project teams and consultants to systematically identify, document, and classify construction defects, assessing their severity and urgency. This structured framework ensures early detection and timely rectification, minimizing escalated issues and improving overall quality before unit handover.
VP Key Handover, Simplified
Simplify the vacant possession process with a fully digital workflow designed for developers. Unit payments are verified by the sales team, purchasers book key collection online, and the management office completes secure key handover with photo capture and digital signatures – ensuring clear records, faster handovers, fewer disputes, and a more professional delivery experience.
Seamless Defect Management for the Defect Liability Period
With DeFix, defect reporting during Defect Liability Period (DLP) is simple and transparent. Homeowners capture issues on mobile, submitting them directly to developers. The platform streamlines tracking, prioritization, and resolution across multiple units, improving operational efficiency, accountability, and project quality — ensuring a seamless handover process for all stakeholders.
All-in-One Mobile Solution for Smarter Defect Management
With its fully integrated mobile application, DeFix empowers on-site inspectors, contractors, and customer care teams with real-time tools for conducting inspections, capturing data, annotating images, generating reports, and tracking the progress of defect resolution. By streamlining communication between stakeholders – including contractors, consultants, developers, and purchasers – the system fosters collaboration, accountability, and a smoother transition from construction to occupancy.
Through standardization, automation, and real-time data access, DeFix not only improves defect management but also strengthens overall construction quality assurance and client satisfaction at every key stage—from pre-handover inspections to the final delivery of defect-free units.
Project Reference
The Features of Each User Role
Defects Identification & RecordingInspectors thoroughly check for building defects, log detailed issue descriptions into the system, capture supporting photos, and accurately pin defect locations on the floor plan, ensuring precise documentation and enabling efficient resolution by project teams.
Submission & Rectification Process
They submit recorded defects to subcontractors for action, then monitor the repair process, verify completed works, and confirm rectifications, ensuring accountability, maintaining quality standards, and facilitating efficient defect resolution throughout the project lifecycle.
Monitoring & Reporting Inspectors track and monitor the overall defect status across all project blocks, levels, individual units, and common areas, enabling comprehensive oversight, timely updates, and effective coordination to ensure efficient defect resolution and quality assurance.
Defects Assignment & AccessSubcontractors receive instant notifications whenever defect issues are assigned to them and can conveniently access and review all defect records related to the projects they are involved in, ensuring timely updates and efficient issue management.
Rectification & Submission
Subcontractors carry out the necessary repair and rectification works, then submit detailed completion records along with supporting photos as proof. This ensures transparency, accountability, and allows project managers to verify that all defects have been properly addressed.
Performance Monitoring
Subcontractors can efficiently track, monitor, and review the performance, productivity, and progress of their workers across all assigned projects, enabling better oversight, accountability, and data-driven decisions to improve overall work quality and project outcomes.
Project & Defects OversightManagement can efficiently monitor the overall progress of defect rectification works while viewing comprehensive and detailed defect statuses categorized by block, level, unit, or common area, ensuring transparent tracking, timely resolution, and improved project quality control.
Performance Tracking
They evaluate inspectors, COWs, and subcontractors by tracking performance metrics such as lodging, completion, and closing rates, defect resolution speed, aging, and trade-specific defect occurrences, ensuring accountability and continuous improvement across teams.
Reporting & Administration
Management can generate detailed reports, including subcontractor performance, defect resolution, and progress summaries, providing valuable insights to support efficient site administration, informed decision-making, and continuous improvement of project operations and processes.
Defect SubmissionPurchasers can report defects by selecting specific room areas, providing detailed descriptions of the issues, uploading supporting photos, and accurately pinning the defect locations on the floor plan, ensuring precise communication and efficient resolution by the project team.
Status Tracking
Track defect statuses in real time with comprehensive updates on progress, estimated repair timelines, assigned personnel, and completion notifications, enabling project teams and homeowners to stay informed, ensure accountability, and streamline defect resolution efficiently.
Rectification Review
Review completed repair works, give feedback, and digitally accept or reject rectifications, ensuring quality standards, accountability, and clear communication between homeowners, inspectors, and project teams for efficient defect resolution.
Benefits
Rookie
- 500 MB of storage space
- 500 MB Bandwidth
- RM1,500 1-Time Setup fee
Pro
- 3,000 MB of storage space
- 3,000 MB Bandwidth
- RM1,500 1-Time Setup Fee
*Subscription fees are structured on a 12-month billing cycle.
