Property Defect Management

Property Defects Management (PDI & VP)

Ensuring construction quality and customer satisfaction demands a systematic, transparent, and efficient approach to defect inspection and rectification throughout the lifecycle of a development project. Our property defects management system (PDI & VP) – Enhance is purpose-built to support this goal, enabling construction companies, developers, and property managers to deliver higher-quality projects with improved operational efficiency and accountability.

Enhance provides end-to-end digital support for defect management, beginning from the Pre-Delivery Inspection (PDI) stage – where internal project teams or consultants assess the completed units before handing them over. At this stage, the system allows inspectors to systematically identify and document construction defects, assess their severity or urgency, and classify them according to specific building elements, materials, or trade categories. This structured inspection framework facilitates early detection and rectification of defects, reducing the risk of escalated issues during handover.

As the project progresses to the Vacant Possession (VP) stage, Enhance plays a critical role in supporting unit owners and purchasers during their own defect inspection and reporting period. The platform offers a user-friendly interface on mobile—that allows purchasers to log in, record defects in their units (including photos and descriptions), and submit them directly to the rectification teams. This ensures full transparency and traceability in defect reporting, while enabling developers to manage and prioritize rectification works across multiple units efficiently.

With its fully integrated mobile application, Enhance empowers on-site inspectors, contractors, and customer care teams with real-time tools for conducting inspections, capturing data, annotating images, generating reports, and tracking the progress of defect resolution. By streamlining communication between stakeholders—including contractors, consultants, developers, and purchasers—the system fosters collaboration, accountability, and a smoother transition from construction to occupancy.

Through standardization, automation, and real-time data access, Enhance not only improves defect management but also strengthens overall construction quality assurance and client satisfaction at every key stage—from pre-handover inspections to the final delivery of defect-free units.

Project Reference

The Features of Each User Role

Inspector / Clerk of Work

Sub-Contractor

Management

Purchaser

Inspector / Clerk of Work

Sub-Contractor

Management

Purchaser

Benefits

Faster Defect Rectification

Streamlined workflows enable quicker identification, assignment, and resolution of defects—reducing the overall defect liability period and speeding up handovers.

Improved Quality Control

Standardized inspection processes and real-time data capture help enforce consistent quality standards across all units and trades, reducing recurring issues.

Enhanced Transparency

Clear tracking of who reported, assigned, and rectified each defect improves accountability among inspectors, subcontractors, and project teams.

Centralized Real-Time Monitoring

Developers gain real-time visibility over defect status across all units, levels, and blocks—allowing better planning, prioritization, and resource allocation.

Data-Driven Performance

Access to analytics and reports (e.g. defect trends, aging reports, subcontractor performance) supports data-driven decision-making and continuous improvement.

Better Customer Satisfaction

A professional, transparent defect management process leads to fewer post-handover complaints, smoother VP experience, and improved purchaser satisfaction.